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Net Promoter Score

You might not believe that the Net Promoter Score is the “single most reliable indicator of a company’s ability to grow” but you are likely to be asked to provide an NPS or another score that is an alternative to a simple mean.  For this article, we’ll talk about how to create a NPS using derived elements.  Derived elements can be used to provide any score that is based on assigning values to categories.

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