Net Promoter Score
Last Updated on Tuesday, 9 September 2008 07:26 Written by DouglasPorton Tuesday, 9 September 2008 07:26
You might not believe that the Net Promoter Score is the “single most reliable indicator of a company’s ability to grow” but you are likely to be asked to provide an NPS or another score that is an alternative to a simple mean. For this article, we’ll talk about how to create a NPS using derived elements. Derived elements can be used to provide any score that is based on assigning values to categories.
Learn More